Video Remote Interpreting
Video Remote Interpreting (VRI)
Video Remote Interpreting (VRI) – enables a hearing person and Deaf person to communicate with each other through a remote interpreter (in another location) via a video call.
At TLS we provide our customers with Video Remote Interpreting Solutions that meet your needs.
Through a Smartphone, tablet or computer, you can either log into Topp Language Solutions (TLS) website or simply download our App to make a video call to a BSL Interpreter.
The Interpreter will answer the Video call and within a few seconds the Interpreter can be seen and heard on the screen by the deaf person and hearing person.
TLS Video On-demand provides access to fully qualified & NRCPD registered interpreters for a variety of settings including some of the following below:
- Health
- Social care
- Primary, secondary, further and higher education
- Employment and training
- Customer service centres in public and or private sectors
- Customer service centres in corporate, retail, travel and banking businesses
- Fire, ambulance and police emergency situations
Technical Essentials
Good Internet connection – Topp Language Solutions (TLS) is accessible through any computer, Smartphone, tablet with a webcam and strong, stable Internet connection (Wi-Fi, 3G or 4G). No plug in or downloads required
NOT a replacement for face-to-face interpreting – Face-to-face interpreting for BSL users and Lip-speakers is still highly valued by deaf people.
VRI is an additional communication support tool. It allows people to have additional choices particularly in short notice and urgent situations where face-to-face interpreters may not be available.
Get in Touch...
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Susan Pollard |Access to Work Client
I have been a client of TLS for 3 years and I receive an excellent service. This includes full AtW support and booking all my BSL interpreters. Communication from the team is fantastic with quick responses to all my needs.
Samia Riaz | Access to Work Client
Your service is very good and I am very happy with your service.. If any problems occurs they are sorted out quickly without the delay. Every interpreters at my work is smooth.
Susan Spence | Career Transition Consultant at Remploy Ltd
Having used Topp Language Solutions for over 4 years we have found them to be totally reliable, highly skilled and able to adapt to our customer requirements and business objectives in a professional and empathetic manner.
James Evans | Foreman at Huddersfield Remploy Factory
TLS are a very competent interpreting service who puts extra effort into making sure information is delivered in the best way for the person/people who they are working with, very reasonable charge as well. I would recommend TLS’s services to everyone.
Andy Dryland | Team Leader at Remploy
TLS is currently working on the Work Choice programme for Remploy and has had excellent results through their BSL expertise and support for our candidates
Karen Jordan | Business Manager, Remploy
The Communication Language Professional service offered by TLS has been excellent. The support we have received has been successful in delivering our HIR contract with Sheffield City Council. TLS always puts the candidates first and go the extra mile for them.
Rob Webster | Chief Executive at NHS Confederation
TLS worked closely with my team and across the organisation. They have helped in supporting a colleague and his team to communicate more effectively. At the same time, we have worked together on innovations like using BSL at staff blogs and teaching staff basic BSL signs, ensuring we become more inclusive. They are an excellent communication service who builds effective relationships. They come highly recommended.
Healthwatch Barnsley
Healthwatch Barnsley has been working with Topp Language Solutions since 2014, the service provided is excellent not only in terms of the BSL translation services they provide but also in terms of the level of customer service they give to clients such as us.
Remploy Huddersfield Employees
Thank you for your Communication support and advice. You were spot on in providing us with the correct level of BSL we needed. We felt that you gave us a fantastic service at all times!
Make a Booking
If you wish to book a language professional then click here to drop us a message and we will get back in touch.